I really am impressed with Berkey products. They are very solid company.

Joseph

I'm back with the review of the sight spigot. As stated in my review of the travel Berkey that I was going to purchase the sight spigot, well I did. Let me state from the beginning that Marc has been ... Show More.a proven asset of The Ready Store and truly dedicated to customer support. The sight spigot was received in the factory sealed packaging and sealed in a bubble pack from the Ready Store. There wasn't any washers or nut included. The spigot is a different size than that of the original. My wife contacted Marc, and he took the task on to resolve the issue. The factory tried to circumvent Marc and only sent the nut. Marc saw to it that we received the appropriate parts, two washers and a nut. There are two black washers on this installation. As with the original spigot install, I pushed the first washer down on the spigot as far as possible and used the nut to tighten against the backside of the spigot. Now back off the nut and insert the spigot through the spigot hole. Place the second washer on the inside and push down as far as possible against the purifier's wall. Next thread the nut on while the spigot lever is pointed down and tighten as much as possible by hand. Using an adjustable wrench on the nut, turn the spigot a 1/2 turn clockwise while holding the wrench on the nut to complete the seal of the spigot. This worked on the original spigot and it worked this time too. No leaks...Again many thanks to Marc for his dedication to customer service.

Robert